Professional Portfolio

Technical Writer

Guides, SOPs, knowledge bases and documentation planning.

Certified Scrum Master

Facilitation, planning, retrospectives and impediment visibility.

Project Manager

Scope, schedules, risks, stakeholder communication and coordination.

Professional experience

AVISO AI
Technical Project Manager – Web & SaaS Solutions | May 2025 – Present
Lead cross-functional delivery for enterprise AI-driven SaaS applications, coordinating timelines, scope and resources across engineering, product and client success. Translate business requirements into user stories, wireframes and functional specifications with designers and frontend teams. Coordinate implementation guides, release notes, onboarding workflows and Agile ceremonies.

PAYCOR
Web & API Project Manager | September 2022 – October 2023
Managed REST API integration delivery across MySQL and PostgreSQL environments. Coordinated developer portal releases and navigation improvements with UI/UX teams. Standardized governance across Git and Swagger environments and created Visio data-flow diagrams to connect business stakeholders with architecture plans.

VELOCITOR SOLUTIONS
Senior Web Project Manager & Agile Delivery Lead | January 2013 – June 2022
Directed client-facing cloud migration initiatives and coordinated design reviews across UI/UX teams, developers and enterprise clients. Served as Scrum Master across concurrent projects, made blockers visible and supported milestone delivery. Improved support and onboarding workflows and built a centralized document and project repository using SharePoint and Confluence.

Additional positions listed in the resume:
Technical Project Facilitator | December 2017 – December 2019
Led daily stand-ups, connected project services and support teams, and mapped process flowcharts in Visio.
Client Onboarding & Training Lead | March 2013 – December 2017
Managed onboarding programs, conducted UAT sessions and analyzed service data to improve software adoption.

CERTIFICATIONS
Certified ScrumMaster (CSM) – Scrum Alliance
Technical Writer Certification

EDUCATION
Bachelor of Science in Information Technology – University of Phoenix
Bachelor of Science in Electrical and Electronics Engineering – ECPI University

TOOLS & PRACTICES
Jira, Confluence, SharePoint, Visio, Git, Swagger, REST APIs, AWS cloud migration, MySQL and PostgreSQL. Scope and risk management, client discovery, UAT, sprint facilitation, SOP development, UI/UX collaboration and technical SEO.